Consulting Policy
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Client agrees that they will be subjected to this clause as NewWebDesign.com sees fit.
Will be billed biweekly and must be paid in full day of, or project will be placed on hold with a $100 restoration fee.
When you purchase a website the costs covered only the building, graphics, and changes. Any consulting or training during any design process additional costs will apply.
1) At any time client will be asked for a $500.00 consulting fee. If client goes passed just the sales content provided to the public information on NewWebDesign.com and custom consulting for their business development begins about their company, that is when the $500.00 consulting fee will apply. Client will be notified verbally to continue this conversation because at this point he is crossing over into custom business development training/consulting and a payment will be rendered before any future consulting or training continues. Note, NewWebDesign.com reserves the right to refuse consulting and training via skype, email, text messaging, phone calls, and/or walk-ins if payment has not been completed. If client exceeds more than one topic, a $42.50 per hour charge, per consultant, will apply.
2) Processing and Customer service fees during or at the start of any project may have additional processing or customer service fees. This may apply depending on the size of the project, the unforeseen, and due to lack of information given to us before the project was quoted and sold. Any additional upgrades that might affect this particular project or if we are dealing with products/services that we didn’t sell you, you will be charged a $45.00 per hour fee to figure and place the project back in the project scope or get started.
3) Open paperwork and processing-Clients with open projects will be charged $20.00 on a weekly basis from the time the contract is started until the project is completed.
4) Client requests for project statuses and updates will be charged a $100.00 fee to reanalyze their folder, what has been done of the current project, what is going to be done next, and what is going to be done for completion. Client may have this update re-emailed to them once before going under a $5.00 repetitive re-send email charge.
5) Gathering content emails- Each piece of content in the email, or as many emails that are sent to the client, there will be a $5.00 charge to decipher and organize client content.
6) Phone call consultation or training- Client calls to ask questions about their website, they will lie under:
a) Website analysis - a verbal analysis will be $100.00
b) Business development -as long as it has to do with the current project will be $50.00
c) Business development- about a project that we are not already contracted for will be $250.00
7) In office business development- This can mean gathering files, contents, reviewing project scope, going over marketing, developing website tactics, and even sales professional presentations. This will be $500.00.
8) In the event that we fix something that is not in the contract, for example we are not responsible for Microsoft Outlook, hackers, client losing passwords, friends and family breaking our products, you will be billed accordingly $175 an hour.
9) If client calls about the same issue more than twice and we must explaining something to you more than twice that has to do with the current project scope, every additional phone call is $25.00. This does include voice mails.
10) If client chooses to host with another company, there is a $250.00 upload fee or more. If client chooses to host with Interactive Success, the starting price is (for hosting, maintenance, administration, hacker protection depending on the size of the site, prices will vary) $420.00 per year.

